Returns & Exchanges
At Coffeeza, we strive to ensure every brew meets your expectations, but if you are not satisfied with your purchase, we offer a hassle-free return policy for unopened items within 15 days of delivery. Due to the perishable nature of our coffee products, we cannot accept returns on opened capsules or ground coffee unless the product is defective.
Initiate Request
Contact our support team via email or our website portal with your order number and photos of the items you wish to return.
Verification
Our quality control team will review your request within 48 hours to ensure the products are in their original, sealed packaging.
Package & Ship
Once approved, securely pack your items and use the provided prepaid shipping label to send the package back to our distribution center.
Refund Processing
After receiving and inspecting the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing